Somit Kapoor heads the Enterprise Operations Transformation (EOT) at Wipro Ltd. and has over twenty years of diverse experience across digital, consulting, transformation, automation, operations, and technology solutions. With significant achievements at both strategic and tactical levels, Somit has led numerous multi-million dollar business units.
Prior to his current role, Somit was leading the Global Customer Experience Practice at Wipro Digital Operations & Platforms and was instrumental in conceptualizing, creating, launching, and monetizing New Wipro IP’s.
Day 1 - Knowledge Talks 28 May
Role of Applied AI in elevating the Customer Experience (CX)
How applied AI has become an advanced automation accelerator. As a new Normal, globally organisations can rely on Hyperautomation toolset encompassing mix tech like Process Mining, RPA and AI to overcome the challenges in driving an superior Customer Experience (CX)