Vijay Balakrishnan is the Group Chief Data Officer for Michelin and is based out of Michelin’s Digital Innovation Center in Pune. His vision is to make Michelin a Data-driven company in 3 years, focusing on Data Monetization and enabling data-driven business strategies. He holds a transversal accountability of the entire spectrum of activities around Data @ Michelin globally – Security, Governance, MDM, Privacy, Datalakes, Data APIs, BI and AI portfolios. He also leads the setup and execution of AI guilds globally around ML, AI Ops, Computer Vision, NLP, etc.
Day 2 - Knowledge Talks 29 May
Role of Data & AI in Customer Centricity
Customer Centricity is in the heart of many organizations globally today. Especially with today’s restrictions around mobility, Digital & Data becomes critical to realizing Customer Centricity. Aspects like “outside-in” design thinking, Conversational Systems for customer-facing Apps, enabling easy access to customer-facing data, etc. I’d like to talk about how Michelin thrives on its Customer Centricity strategy and the continuously increasing scope of Data & AI in the same.